The Village Veterinary Centre is a small animal veterinary surgery located at 5 Pilgrims Close, Chandlers Ford, Hampshire, SO53 4ST. We protect the health and well-being of your pets, offering a range of services that include: diagnosing and treating sick and injured animals, advising owners on the right pet care and providing a range of care related products for purchase.
We take your privacy seriously. Our Practice Manager looks after data protection and would be happy to answer any of your questions about this privacy notice and how The Village Veterinary Centre uses your data. They can be contacted via email at firstname.lastname@example.org or by calling the practice on 023 8026 8001.
There are four main ways we process the personal data you provide. We endeavour to keep this information accurate and up to date, and to not keep it longer than necessary.
In order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.
Personal Data Type
First name, Last name
Phone Number (normally mobile)
How the Data is Collected
As part of registering to be a client
This personal data will be used for the following services and purposes:
If you decide to purchase our healthcare plan and pay by direct debit, you will also need to provide bank account details to set up and confirm your direct debit with Simply Health.
We send all our clients the following marketing communications:
Clients find these communications useful in administering care to their pets and to keep up to date with what is going on at the surgery. They are only sent to existing clients who can opt-out at any time.
The personal data that we process for these communications is first name, email address and mobile phone number.
We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:
There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:
The Village Veterinary Centre will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell without your explicit consent.
When someone visits village-vets.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.
The Village Veterinary Centre uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP address (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Village Veterinary Centre website.
We may pass on your personal data to service providers contracted to The Village Veterinary Centre in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with The Village Veterinary Centre procedures.
The Village Veterinary Centre is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. We also keep client records to comply with our professional liability insurance. In both cases we keep client records and transactions for seven years. This includes full name, address, email address and telephone numbers, but excludes bank account details.
We will only market to you whilst you are an active client. After one year and six months of inactivity we will email or call clients to prompt them to see if they wish to remain as an active client. If no response, after two years we will write to or call clients again. If there is still no response to our enquiries we will mark the client’s record as inactive and store the data for a further five years. After which time we will redact all personal data leaving only a surname attached to the account and pet’s clinical record (clients often seek pet clinical data many years after ceasing to be an active client of the practice).
At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:
If we do hold information about you, we will:
Please note that you will need to provide proof of identity – a current passport or driving licence.
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Practice Manager by email at email@example.com or by calling the practice on 023 8026 8001.
If you are still not happy with how your personal data is being processed by The Village Veterinary Centre or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at http://ico.org.uk/concerns/ or by calling 0303 123 1113.